Tell us about your project and we will get back to you within 24 hours.
Your information is secure and never shared.
Unlike wall-to-wall carpet, which is held down by tack strips around the room, an area rug isn't fastened to the floor, so it shifts and is handled differently during cleaning.
Over-wetting can shrink the backing unevenly, so we control moisture for each rug.
Fringe and edge trim are cleaned and dried separately from the pile so they do not mat down or discolor differently than the rest of the rug.
Holds up well to professional cleaning, but high heat and harsh solutions can brown it or damage the fiber.
More forgiving than natural fibers, and dries faster.
Need a low-moisture approach, since heavy wetting damages them.
Delicate and easily damaged by standard methods. Silk and silk-blend rugs get a gentler, low-moisture approach with close attention to dye bleed.
We check construction, fiber and dye before choosing a cleaning method.
Wool, synthetic and natural-fiber flatweaves each get a method suited to that material.
Rugs are dried flat rather than left rolled or folded, so the pile and backing dry evenly without new creases or shrinkage.
Soil, dust and allergens flushed from deep in the pile.
Targeted treatment for pet accidents and spills.
For rug edges that are fraying, unraveling, or were cut without a finished edge. Done as part of a cleaning job or on its own.
Optional. We apply a fiber protector after cleaning to help repel spills before they set in.
Some rugs are cleaned in your home; others are cleaned off-site, and pickup is available. The rug’s size, fiber, dye and soil level decide which. Wool and hand-knotted rugs, rugs with untested dye and heavily soiled rugs usually get more thorough results off-site, where extraction and drying are easier to control than in a living room. We tell you which applies after we see the rug.
Fringe gets a gentler, more controlled cleaning than the pile and is fully dried before the rug goes back into use. On handmade rugs the fringe is the end of the warp threads that run through the whole rug; on many machine-made rugs it is sewn or glued on afterward. Fringe soils and yellows faster than the body of the rug because it takes the brunt of foot traffic, vacuum contact and furniture legs, but it is more fragile and can't be scrubbed or agitated the way the pile can. Damp fringe pressed against flooring or a baseboard can wick dirt back in or start to smell.
Wall-to-wall carpet is covered on our carpet cleaning page, and sofas and chairs on upholstery cleaning. If a pet has had an accident on the rug or the carpet underneath, see pet stain and odor removal. We clean area rugs in Gananoque and Perth as well as Kingston.
Both. Some rugs are cleaned in your home, and others are cleaned off-site, with pickup available. We recommend one after seeing the rug.
Yes. We clean wool at cooler temperatures with wool-safe solutions to avoid browning.
It depends on fiber, thickness and method. Thin synthetic rugs dry faster than thick wool rugs, and we give you a timeline for your rug when we quote.
Yes. Edge binding can be done alongside a cleaning job. Mention it when you request your quote.